Terms of Service

Effective date: March 1, 2026

Last updated: March 1, 2026

These Terms of Service (“Terms”) govern your use of services provided by TurtleTech ehf., Kennitala 6002251460, registered at Fornhaga 24, 107 Reykjavik, Iceland (“TurtleTech”, “we”, “us”).

By using our services, you agree to these Terms. If you do not agree, do not use our services.

1. Definitions

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• Shared Service: A hosted application instance running on TurtleTech-managed infrastructure alongside other users.
• Dedicated Service: A hosted application instance running on infrastructure provisioned exclusively for the Client, where TurtleTech provides setup and maintenance.
• Client: The individual or organization that purchases services from TurtleTech.
• User: Any person who accesses a service provisioned by TurtleTech, whether as a Client or as a person authorized by a Client.

2. Service description

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2.1 Shared hosting

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TurtleTech provides hosted instances of open-source applications on infrastructure owned and operated by TurtleTech. Shared hosting clients receive an account on a multi-tenant system. TurtleTech maintains administrative control of the underlying infrastructure.

2.2 Dedicated hosting

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TurtleTech provisions a virtual private server at a third-party hosting provider (such as NetCup or Hetzner) on behalf of the Client. The Client is the account holder and data controller. TurtleTech acts as a data processor and infrastructure maintenance contractor. The Client retains full administrative access and ownership of all data.

2.3 Consulting

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TurtleTech provides technical consulting services as agreed in individual statements of work. Consulting engagements are governed by these Terms unless a separate agreement is executed.

3. Acceptable use

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You agree not to use our services to:

• Store, distribute, or process illegal content under Icelandic or EU law
• Distribute malware, spam, or phishing content
• Conduct denial-of-service attacks or network abuse
• Store or process child sexual abuse material (CSAM)
• Violate the intellectual property rights of others
• Engage in cryptocurrency mining without prior written approval
• Exceed reasonable resource usage on shared infrastructure in a way that degrades service for other users

TurtleTech reserves the right to suspend or terminate any account that violates this policy, with or without prior notice depending on severity.

3.1 Enforcement fees (shared services)

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Violations on shared infrastructure affect all users. TurtleTech may assess the following fees, payable within 14 days of invoice:

These fees are in addition to any liability for damages. Repeated or severe violations result in immediate termination without refund. Unpaid enforcement fees accrue interest and may be referred to collection.

3.2 Copyright and takedown procedure

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Anyone who believes that content hosted on TurtleTech infrastructure infringes their copyright or other intellectual property rights may submit a takedown notice to abuse@turtletech.us.

A valid takedown notice must include:

• Identification of the copyrighted work or right claimed to be infringed
• The URL or other reasonable identification of the infringing content
• Contact information of the complaining party (name, email, postal address)
• A statement that the complaining party has a good-faith belief that the use is not authorized by the rights holder, its agent, or the law

On receipt of a valid notice, TurtleTech will:

1. Disable access to the reported content within 48 hours.
2. Notify the account holder of the takedown and provide a copy of the notice.
3. Allow the account holder to submit a counter-notice within 14 days. A counter-notice must include identification of the removed content, a statement under penalty of perjury that removal was the result of mistake or misidentification, and consent to the jurisdiction of the Reykjavik District Court.
4. If no counter-notice is received within 14 days, permanently remove the content.
5. If a valid counter-notice is received, restore access unless the complaining party initiates legal proceedings within 10 business days.

TurtleTech does not proactively monitor content stored by users. Accounts with repeated valid infringement notices will be terminated.

4. Data processing

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4.1 Shared services

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For shared services, TurtleTech acts as a data processor. Client data is stored on TurtleTech-managed servers located in Germany (NetCup, Nuremberg data center). TurtleTech does not access, analyze, sell, or share client data except as necessary for service operation (backups, debugging with client consent).

4.2 Dedicated services

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For dedicated services, the Client is the data controller. TurtleTech acts as a data processor under the Client’s instructions. The Client determines the data center location. TurtleTech accesses the server only for agreed maintenance tasks. The Client may revoke TurtleTech’s access at any time.

4.3 Data Processing Agreement

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Business clients may request a Data Processing Agreement (DPA) in compliance with the Icelandic Data Protection Act (personuverndarlog nr. 90/2018) and the EU General Data Protection Regulation (GDPR). Contact info@turtletech.us to request a DPA.

5. Payment

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5.1 Taxes

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All prices published on turtletech.us are exclusive of value-added tax (VAT). Icelandic VAT (viroisaukaskattur, VSK) at the prevailing rate (currently 24%) is applied to all invoices for customers located in Iceland or the European Economic Area (EEA), unless the customer provides a valid EU/EEA VAT identification number, in which case the reverse-charge mechanism applies and VAT is not charged by TurtleTech. Customers located outside the EEA are not charged VAT (export of services). It is the customer’s responsibility to provide accurate billing address and VAT identification information.

• Shared hosting is billed monthly in advance.
• Dedicated hosting setup fees are billed on provisioning. Monthly maintenance and VPS costs are billed monthly in advance.
• Consulting is billed monthly in arrears.
• Payment is accepted via SEPA bank transfer or Revolut payment link.
• Invoices are issued via InvoiceShelf. Payment is due within 14 days of invoice date.
• Late payments accrue interest at the rate permitted under Icelandic law (currently the Central Bank base rate plus 1%).

6. Service level

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TurtleTech operates on a best-effort basis. We target 99% monthly availability for shared services but do not guarantee uptime.

Planned maintenance windows are communicated at least 48 hours in advance via email. Emergency maintenance may occur without notice.

TurtleTech is not liable for downtime caused by:

• Third-party hosting provider outages
• Force majeure events
• Client-initiated configuration changes (dedicated services)
• DNS propagation or third-party service failures

7. Limitation of liability

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To the maximum extent permitted by Icelandic law:

• TurtleTech’s total liability for any claim arising from the services is limited to the amount paid by the Client for the affected service in the 12 months preceding the claim.
• TurtleTech is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.
• Services are provided “as is” and “as available” without warranty of any kind, express or implied.

8. Indemnification

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The Client agrees to indemnify and hold harmless TurtleTech, its owner, and its contractors from any claims, damages, or expenses (including reasonable legal fees) arising from:

• The Client’s use of the services
• Content stored or processed by the Client on TurtleTech infrastructure
• The Client’s violation of these Terms or applicable law

9. Termination

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9.1 By the Client

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Clients may cancel shared hosting at any time. Service continues until the end of the current billing period. No refunds for partial periods.

For dedicated hosting, the Client may terminate the maintenance agreement at any time. TurtleTech will provide a handover document with all credentials and configuration details. The Client retains the VPS and all data.

9.2 By TurtleTech

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TurtleTech may terminate service for:

• Violation of acceptable use policy
• Non-payment after 30 days past due
• At TurtleTech’s discretion, with 30 days written notice

Upon termination by TurtleTech:

• Shared services: Client data is available for export for 30 days after termination, then permanently deleted.
• Dedicated services: TurtleTech removes its access. The Client retains the server and all data.

10. Right to refuse service

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TurtleTech reserves the right to decline any new client or service request at its sole discretion, without obligation to provide a reason.

11. Governing law and jurisdiction

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These Terms are governed by the laws of Iceland. Any disputes shall be resolved by the Reykjavik District Court (Herad) as the court of first instance.

12. Changes to these Terms

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TurtleTech may update these Terms at any time. Changes take effect 30 days after posting to this page. Continued use of services after the effective date constitutes acceptance of the updated Terms. Material changes will be communicated via email.

13. Contact

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TurtleTech ehf.
Fornhaga 24, 107 Reykjavik, Iceland
Kennitala: 6002251460
Email: info@turtletech.us
Phone: +354 788 8264